THNF support

How can we help?

Include your username, occasion name and a description of the problem. Do not send passwords, private invitation links or a full guest list in an initial support message.

Account access

Check your spam folder and confirm that you used the same email address as your account. Contact support if messages do not arrive.

Install OccasionOS

In Chrome or Edge, use the browser’s Install option when available. On iPhone or iPad, open the site in Safari and choose Share → Add to Home Screen. Installation does not grant event permissions; sign in with your authorised account.

Scanner setup and tested devices

The core prepared-session camera, online admission, offline admission, duplicate rejection and reconnection flow was tested on iPhone 16 Pro Max on 11 October 2026. The iOS version was not recorded. Other devices and offline reopening are not certified by this test.

At the gate

Open the scanner online, select your registered device and confirm that its guest manifest is current before losing connectivity. Keep the scanner tab open while offline. Reconnect and synchronise before clearing local data. Test your camera permissions and retain a manual fallback.

For a guest RSVP, table assignment or event change, contact your organiser. For an urgent venue or safety matter, use the event’s local emergency procedure.